Privacy Policy

Welcome to Pizzana. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzana-pizzas.click, place orders, or otherwise interact with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

This Privacy Policy applies to all information collected through our website, mobile experience, and any related services, sales, marketing, or events (collectively referred to as the "Services"). By using our Services, you consent to the data practices described in this policy.

1. Who We Are

Pizzana is a food business operating within the United States. We operate the website pizzana-pizzas.click and provide food-related products and services to our customers. For the purposes of this Privacy Policy, Pizzana acts as the data controller for the personal information we collect through our Services.

Contact Information

2. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we collect are outlined below. Understanding exactly what we collect helps you make informed decisions about your privacy.

2.1 Personal Information You Provide Directly

When you visit our website, create an account, place an order, sign up for our newsletter, contact our customer service team, or otherwise interact with our Services, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full name, username or similar identifier, and date of birth.
• Contact Information: Email address, mailing address, delivery address, and telephone number.
• Account Credentials: Username and password used to access your account on our platform.
• Payment Information: Credit or debit card details, billing address, and other financial information necessary to process your payments. Note that full payment card data is processed by our secure third-party payment processors and is not stored on our servers.
• Order Information: Details of the food products and services you have purchased or inquired about, including order history and dietary preferences you may share with us.
• Communications: Content of messages you send us via email, contact forms, or customer support channels.
• Feedback and Survey Responses: Information you provide when participating in promotions, competitions, or completing surveys.

2.2 Usage and Technical Data Collected Automatically

When you access our website, certain technical and usage information is collected automatically through cookies, web beacons, and similar tracking technologies. This includes:

• Device Information: IP address, browser type and version, operating system, device type, screen resolution, and unique device identifiers.
• Log Data: Server logs that record your interactions with our website, including pages viewed, time and date of access, time spent on pages, links clicked, and the referring URL.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS location without your explicit consent.
• Cookie and Tracking Data: Information collected through cookies, pixel tags, web beacons, and similar technologies. Please refer to Section 8 of this policy for more details on our cookie usage.
• Usage Patterns: How you navigate our website, which features you use, and your interaction patterns with our digital content.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms, if you choose to connect your social media account to our Services or interact with our social media pages.
• Third-party food delivery and aggregator platforms through which you may place orders for our food products.
• Analytics providers, advertising partners, and data enrichment services.
• Payment processors who provide fraud prevention and transaction verification information.

3. How We Use Your Information

We use the information we collect for various business purposes, all in accordance with applicable United States federal and state laws, including the Federal Trade Commission (FTC) Act and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). Our uses include:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including arranging delivery or pickup.
• To create and manage your customer account.
• To process payments and prevent fraudulent transactions.
• To communicate with you about your orders, including confirmations, updates, and delivery notifications.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To personalize your experience and deliver content and product recommendations relevant to your preferences.

3.2 Business Operations and Analytics

• To understand how our website and Services are used, in order to improve and optimize them.
• To conduct internal research and data analytics to enhance our menu offerings and overall customer experience.
• To monitor and analyze trends, usage, and activities in connection with our Services.
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To maintain the security and integrity of our systems and data.
• To comply with our internal policies and procedures.

3.3 Marketing and Communications

• To send you promotional communications, such as newsletters, special offers, coupons, and information about new menu items — but only where you have provided your consent or where we otherwise have a lawful basis to do so.
• To display targeted advertisements on our website and third-party platforms, based on your interests and browsing behavior.
• To measure the effectiveness of our marketing campaigns and promotional activities.
• To administer contests, sweepstakes, surveys, and other promotional activities.

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages.

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal processes.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Pizzana, our customers, and the public.
• To respond to lawful requests from government authorities and law enforcement.

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own marketing purposes. However, we do share your information in specific circumstances, as described below. All third parties with whom we share your information are required to maintain appropriate safeguards for your personal data.

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing our Services. These may include:

• Payment Processors: Companies such as Stripe, PayPal, or Square that securely process your payment transactions.
• Delivery Partners: Third-party delivery services that fulfill your food delivery orders.
• Cloud and Hosting Providers: Companies that host our website, databases, and technology infrastructure.
• Analytics Providers: Companies such as Google Analytics that help us understand how our website is used.
• Email Service Providers: Companies that help us send transactional and marketing emails.
• Customer Support Platforms: Tools that help us manage and respond to customer inquiries.
• Marketing and Advertising Partners: Platforms that help us deliver targeted advertising campaigns.

These service providers are authorized to use your personal information only as necessary to provide services to us, and they are contractually obligated to protect your information.

4.2 Legal Requirements and Law Enforcement

We may disclose your information if we are required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Pizzana.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.3 Business Transfers

If Pizzana undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information — information that cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other purposes. Such data does not constitute personal information under applicable law.

5. Data Security

The security of your personal information is important to us. We implement and maintain a variety of administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, disclosure, and destruction. Our security practices include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and agents who need to know that information in order to process it on our behalf and who are subject to strict confidentiality obligations.
• Secure Payment Processing: Payment card information is processed by PCI-DSS compliant third-party processors and is never stored on our own servers.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices to guard against unauthorized access.
• Incident Response: We maintain procedures for responding to data security incidents and will notify affected users and relevant authorities as required by applicable law in the event of a data breach.

Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights for California Residents

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. While we do not sell personal information in the traditional sense, we may share certain information with advertising partners. You may exercise this right by contacting us or using the opt-out mechanism on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality of service as a result of your exercising your privacy rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us at [email protected]. We will respond to your request within 45 days, with the possibility of extending that period by an additional 45 days when reasonably necessary.

6.2 General Privacy Rights for All US Users

Regardless of your state of residence, we provide all our users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal information, subject to certain legal obligations that may require us to retain certain data.
• Right to Data Portability: You may request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: pizzana-pizzas.click

We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive or repetitive, in which case we will inform you of the fee before proceeding.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, tax, or reporting requirements. The specific retention periods we apply depend on the type of data and the purpose for which it was collected:

When we no longer need to retain your personal information, we will securely delete or anonymize it in accordance with our data retention procedures. If deletion is not immediately possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from any further processing until deletion is possible.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze how our Services are used, and deliver personalized content and advertising. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log into secure areas and complete food orders.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements more relevant to you and your interests.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For detailed information about the specific cookies we use and how to manage your cookie preferences, please review our Cookie Policy.

9. Children's Privacy

By using our Services, you represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you must not use or access our Services at any time or in any manner.

If we learn that we have collected personal information from a child under 18 without parental consent, we will promptly delete that information from our records. If you believe that we might have any information from or about a child under 18, please contact us immediately at [email protected].

Our practices regarding children's privacy comply with the Children's Online Privacy Protection Act (COPPA) and other applicable federal and state laws governing the protection of minors' personal information.

10. International Data Transfers

Pizzana is based in the United States, and the information we collect is governed by United States law. If you are accessing our Services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

The data protection laws and regulations in the United States may differ from those in your country or region. By using our Services and providing us with your personal information, you consent to the transfer of your information to the United States. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law, regardless of where it is processed.

Where we transfer personal information internationally, we implement appropriate safeguards, including contractual agreements with receiving parties that require them to protect your personal information to the same standard required in this policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices or content. We encourage you to read the privacy policies of every website you visit when leaving our website.

This Privacy Policy does not apply to information collected by third parties through any application or content (including advertising) that may link to or be accessible from our website.

12. Do Not Track Signals

Some browsers have a "Do Not Track" feature that sends a signal to websites you visit indicating that you do not want to be tracked. Our website does not currently respond to "Do Not Track" signals because there is no industry-wide standard for compliance with such signals. However, you can manage your tracking preferences through cookie settings and the opt-out mechanisms described in this policy.

We will continue to monitor developments in the Do Not Track space and may update our practices if an industry standard emerges. California residents should note that the CCPA provides specific rights related to the sale and sharing of personal information, which you can exercise as described in Section 6.1 of this policy.

13. Sensitive Personal Information

In the course of providing our food services, we may collect certain categories of sensitive information. For example, if you voluntarily share dietary restrictions, allergies, or religious dietary preferences to customize your food order, we treat such information with heightened care. We use sensitive personal information only for the specific purposes for which it was provided and implement additional safeguards for such data.

We do not collect sensitive categories of personal information such as Social Security numbers, racial or ethnic origin, political opinions, religious beliefs, health data (other than dietary restrictions you choose to share), genetic data, or biometric data as part of our standard food service operations. If we ever need to collect such information for a specific purpose, we will obtain your explicit consent beforehand.

14. Your Choices and Controls

We believe in giving you meaningful choices about how your personal information is used. Here is a summary of the controls available to you:

• Account Settings: You can review and update your account information at any time by logging into your account on our website.
• Email Communications: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email we send you, or by contacting us at [email protected].
• Cookie Preferences: You can manage your cookie preferences through your browser settings or our cookie consent manager on our website.
• Targeted Advertising: You can opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at optout.aboutads.info or the Network Advertising Initiative's opt-out page at optout.networkadvertising.org.
• Account Deletion: You can request the deletion of your account and associated personal information by contacting us at [email protected]. Please note that we may be required to retain certain information for legal and compliance purposes.

15. How to File a Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly and promptly.

15.1 Contacting Pizzana

To raise a privacy concern or file a complaint with us, please contact our privacy team:

We will acknowledge receipt of your complaint within 5 business days and will aim to resolve the matter within 30 business days. Complex issues may require additional time, and we will keep you informed of progress if that is the case.

15.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe we are not complying with applicable privacy laws, you have the right to file a complaint with the relevant regulatory authority. In the United States, the following agencies may be relevant:

• Federal Trade Commission (FTC): The FTC enforces laws related to deceptive and unfair business practices, including violations of privacy policies and the FTC Act. You can file a complaint at reportfraud.ftc.gov or by calling 1-877-382-4357.
• California Attorney General (for California Residents): California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency (CPPA) or the California Attorney General. Visit oag.ca.gov/privacy for more information.
• State Attorneys General: Residents of other states may also have the right to file privacy complaints with their state's Attorney General office. We encourage you to consult the applicable privacy laws in your state and contact the appropriate authority if needed.

16. Legal Basis for Processing

While United States federal law does not require us to specify a legal basis for each processing activity in the same manner as European data protection law, we believe in transparency about why we process your personal information. Our processing activities are based on one or more of the following:

• Contractual Necessity: Processing required to fulfill your orders and provide our Services as agreed.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, network security, and improving our Services, provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, which you may withdraw at any time.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new effective date.
• Sending an email notification to the email address associated with your account.
• Displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

The date at the top of this Privacy Policy indicates when it was last revised. If you have concerns about changes to this policy, please contact us at [email protected].

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We value your trust and are dedicated to being open and transparent about how we handle your personal information. Thank you for choosing Pizzana. Your privacy is important to us, and we are committed to protecting it while providing you with an excellent food experience.

This Privacy Policy was last updated on April 11, 2026, and is effective as of that date. This policy supersedes all prior versions.