Terms of Service

Effective Date: April 11, 2026  |  Last Updated: April 11, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website pizzana-pizzas.click and all related services, content, and functionality offered through it.

By visiting our Site, creating an account, placing an order, subscribing to our newsletter, or otherwise engaging with any feature of our platform, you affirm that:

• You are at least 18 years of age, or if you are between 13 and 17 years of age, that you are using the Site under the supervision of a parent or legal guardian who agrees to these Terms on your behalf;
• You have the legal capacity and authority to enter into a binding contract;
• You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction;
• All information you provide to us is accurate, truthful, and complete.

If you are using the Site on behalf of a business entity, organization, or other legal person, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" herein shall apply to that entity.

2. Description of Services

Pizzana is a food service business that operates through the website pizzana-pizzas.click. Our services include, but are not limited to:

• Online Food Ordering: Customers may browse our menu, select food items, customize their orders, and submit orders for delivery or pickup through our Site.
• Menu Information: We provide detailed descriptions, pricing, nutritional information (where available), and allergen disclosures for the food products we offer.
• Account Registration: Users may create a personal account on the Site to manage order history, save preferences, and streamline the checkout process.
• Promotions and Loyalty Programs: From time to time, we may offer promotional deals, discount codes, seasonal offers, or loyalty reward programs subject to their own specific terms and conditions.
• Customer Support: We provide customer service assistance via email at [email protected] for inquiries, complaints, and order-related issues.
• Newsletter and Communications: With your consent, we may send you marketing emails, promotional communications, and updates about our menu and services.

We reserve the right, at our sole discretion and at any time, to modify, suspend, discontinue, or restrict any aspect of our services without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

We do not guarantee the continuous, uninterrupted availability of our Site or services. Scheduled maintenance, technical issues, or circumstances beyond our reasonable control may result in temporary unavailability.

3. User Obligations and Prohibited Activities

3.1 General User Obligations

As a user of our Site and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials and promptly notify us of any unauthorized use;
• Use the Site only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Site;
• Respect the intellectual property rights of Pizzana and all third parties;
• Maintain appropriate conduct when interacting with our customer support team and other users.

3.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Orders: Placing orders with no intention of payment, using stolen payment methods, or engaging in any form of payment fraud;
• Automated Access: Using bots, scrapers, spiders, crawlers, or other automated tools to access, collect data from, or interact with our Site without express written permission;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of our Site, server infrastructure, databases, or user accounts;
• Interference: Introducing malware, viruses, trojans, ransomware, or any other malicious code designed to disrupt, damage, or impair the functioning of the Site;
• False Identity: Impersonating any person or entity, or falsely representing your affiliation with any person or entity;
• Resale: Reselling, sublicensing, or commercializing our services or any content obtained through the Site without our prior written consent;
• Harassment: Engaging in any form of harassment, abuse, threatening behavior, or discrimination directed at our staff, other users, or any third party;
• Illegal Activities: Using our Site for any purpose that violates applicable federal, state, or local law or regulation;
• Spam: Sending unsolicited commercial communications, chain letters, or bulk messages through any feature of our Site;
• Data Mining: Collecting, harvesting, or compiling personal data about other users without their consent and without authorization from Pizzana;
• Circumvention: Attempting to bypass, disable, or circumvent any security feature, access control mechanism, or technical protection measure implemented on the Site;
• Manipulation: Manipulating promotions, coupon codes, referral systems, or loyalty rewards programs in an unauthorized manner or in bad faith.

Violation of any of the above prohibitions may result in immediate suspension or termination of your account, cancellation of pending orders, and, where applicable, referral to law enforcement authorities. We reserve the right to seek all available legal remedies in connection with any such violations.

4. Account Registration and Security

To access certain features of our Site, including placing orders and saving preferences, you may be required to register for an account. When creating an account, you agree to provide accurate and complete information and to update such information as necessary to keep it accurate and complete.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You agree to notify us immediately at [email protected] upon becoming aware of any unauthorized use of your account or any other security breach.

Pizzana shall not be liable for any loss or damage arising from unauthorized use of your account resulting from your failure to safeguard your credentials. You may be held liable for losses incurred by Pizzana or other parties due to unauthorized account use if such use is attributable to your negligence or failure to promptly report a breach.

We reserve the right to refuse registration, suspend, or terminate accounts at our sole discretion, including but not limited to situations involving suspected fraud, abuse, or violation of these Terms.

5. Orders, Pricing, and Payment Terms

5.1 Order Placement and Acceptance

All orders placed through our Site constitute an offer by you to purchase food products subject to these Terms. An order confirmation sent to your email address constitutes our acceptance of your offer and the formation of a binding contract between you and Pizzana.

We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to: unavailability of menu items, errors in pricing or descriptions, suspected fraudulent activity, or delivery limitations in certain areas. If an order is cancelled after payment has been processed, a full refund will be issued through the original payment method.

5.2 Pricing

All prices displayed on our Site are in United States Dollars (USD) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without prior notice. Delivery fees, service charges, and applicable taxes will be clearly displayed at checkout prior to final order confirmation.

In the event of a pricing error on our Site, we reserve the right to cancel any orders placed at the incorrect price, with full refunds provided. We are not obligated to honor pricing errors, even after an order confirmation has been issued.

5.3 Payment Methods

We accept various forms of electronic payment, including but not limited to major credit cards, debit cards, and other payment methods as indicated on our Site at the time of checkout. All payment transactions are processed through secure third-party payment processors, and Pizzana does not store full payment card information on its servers.

By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete. You authorize us to charge the total order amount to your chosen payment method.

5.4 Refunds and Cancellations

Cancellations may be accepted within a limited window after order placement, subject to our preparation status. Once an order has entered preparation, cancellations may not be accepted. For concerns about order quality, incorrect items, or missing products, please contact us at [email protected] within 24 hours of receipt. Refunds and remedies will be assessed on a case-by-case basis in accordance with applicable consumer protection laws.

6. Delivery and Fulfillment

Delivery times provided at checkout are estimates and are not guaranteed. Various factors, including traffic conditions, weather, order volume, and staffing, may affect delivery times. Pizzana shall not be liable for delays in delivery that are beyond our reasonable control.

Customers are responsible for providing accurate and complete delivery addresses. Pizzana is not responsible for failed deliveries resulting from incorrect addresses, inaccessible delivery locations, or failure to be available at the time of delivery. Additional charges may apply for re-delivery attempts where applicable.

Risk of loss and title to food products pass to the customer upon delivery to the specified address or upon pickup at our location.

7. Intellectual Property Rights

All content available on the Site — including but not limited to text, graphics, logos, photographs, images, audio clips, video content, menus, recipes, software code, data compilations, trade dress, and other materials — is the exclusive property of Pizzana or its content licensors and is protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable laws.

The Pizzana name, logo, and all related brand elements are trademarks or service marks of Pizzana. Unauthorized use of our trademarks or brand elements is strictly prohibited and may constitute trademark infringement under federal and state law.

Subject to your compliance with these Terms, Pizzana grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site solely for your personal, non-commercial purposes. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the Site;
• Modify, create derivative works based on, or reverse engineer any aspect of the Site;
• Use any data mining, scraping, or similar data gathering methods;
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices;
• Use Site content for any commercial purpose without express written authorization from Pizzana.

Any unauthorized use of our intellectual property will result in immediate termination of the license granted herein and may subject you to civil and criminal liability under applicable law.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, platforms, or services that are not owned or controlled by Pizzana. Such links are provided solely for your convenience and informational purposes. Pizzana has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We do not endorse or make any representations about third-party websites or any information, products, or services found thereon. Your use of third-party websites is at your own risk and is subject to the terms and conditions of those websites. We encourage you to review the privacy policies and terms of any third-party sites you visit.

9. Disclaimers — "As-Is" Basis

10. Limitation of Liability

11. Indemnification

You agree to indemnify, defend, and hold harmless Pizzana and its officers, directors, employees, agents, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Site or services in a manner not authorized by these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any content or information you submit, post, or transmit through the Site;
• Any fraudulent, negligent, or willful misconduct on your part;
• Any dispute between you and another user or third party arising from your use of our services.

Pizzana reserves the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. In such event, you agree to cooperate fully with Pizzana's defense of such claim. You shall not settle any claim without the prior written consent of Pizzana.

12. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Pizzana operates, without regard to its conflict of law provisions. To the extent applicable, the Federal Arbitration Act (9 U.S.C. § 1 et seq.), federal consumer protection laws enforced by the Federal Trade Commission under the FTC Act (15 U.S.C. § 41 et seq.), and other applicable federal statutes shall govern the interpretation and enforcement of these Terms.

For users located in California, additional rights may apply under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California Business and Professions Code Section 17200 et seq. (Unfair Competition Law), and other applicable California statutes. Such users shall not be deprived of any rights afforded to them under California law.

Subject to the arbitration provision set forth in Section 13 below, any legal action or proceeding arising out of or related to these Terms or the services provided by Pizzana shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby consent to and waive any objection to the exercise of personal jurisdiction and venue in such courts.

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the services provided by Pizzana informally by contacting us at [email protected]. We will use good faith efforts to resolve the dispute within thirty (30) days of receiving written notice describing the nature of the dispute and the relief sought.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this arbitration agreement, shall be determined by binding individual arbitration administered by a recognized arbitration body in the United States, in accordance with its applicable rules and procedures. Judgment on the arbitration award may be entered in any court having jurisdiction.

The arbitration shall be conducted in the English language. The arbitrator shall have the authority to award any relief that would be available in a court of law. The arbitrator's decision shall be final and binding on the parties.

13.3 Class Action Waiver

YOU AND PIZZANA AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. If this class action waiver is found to be unenforceable, then the entire arbitration provision shall be null and void.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Small claims court actions, where eligible, are also excluded from the arbitration requirement.

14. Term and Termination

These Terms of Service become effective upon your first access to or use of the Site and shall remain in full force and effect unless terminated in accordance with this Section.

Pizzana may, in its sole discretion, at any time and for any reason, with or without notice:

• Terminate or suspend your access to all or any part of the Site;
• Deactivate or delete your account and all associated data;
• Cancel any pending orders (with appropriate refunds where applicable);
• Take any other action deemed necessary to protect Pizzana's interests or the integrity of the platform.

Grounds for termination include, but are not limited to: violation of these Terms, suspected fraudulent activity, abusive or threatening behavior, prolonged inactivity, or requests from law enforcement authorities.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination does not relieve you of any obligations or liabilities that accrued prior to the date of termination.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property rights, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.

15. Changes to These Terms

Pizzana reserves the right to modify, update, or revise these Terms of Service at any time, at our sole discretion, without prior notice, except as may be required by applicable law. Any changes will be effective immediately upon posting the revised Terms on the Site, with the "Last Updated" date updated accordingly.

We encourage you to review these Terms periodically to stay informed of any changes. Your continued use of the Site or services following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must immediately cease use of the Site and services.

For material changes that significantly affect your rights or obligations, we will make reasonable efforts to provide notice through email (if you have provided your email address) or through a prominent notice on the Site prior to the changes taking effect.

16. Food Safety and Allergen Notice

Pizzana takes food safety and quality seriously. All food products are prepared in accordance with applicable United States Food and Drug Administration (FDA) regulations and applicable state and local health codes. We make reasonable efforts to disclose known allergens in our menu items; however, we cannot guarantee that our products are free from allergen cross-contamination.

Common allergens present in our kitchen environment may include but are not limited to: wheat/gluten, dairy, eggs, nuts, soy, and shellfish. If you have a severe food allergy, medical dietary restriction, or special dietary requirement, please contact us directly at [email protected] before placing an order.

Customers with food allergies consume our products at their own risk. Pizzana shall not be held liable for allergic reactions or adverse health effects resulting from undisclosed allergen sensitivities or failure to communicate dietary restrictions prior to ordering.

17. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which is incorporated herein by reference and forms part of these Terms of Service. Our Privacy Policy describes how we collect, use, store, and share your personal information in compliance with applicable laws, including the California Consumer Privacy Act (CCPA/CPRA) for California residents and the FTC Act for general consumer protections applicable to all users in the United States.

By accepting these Terms, you also acknowledge and agree to the practices described in our Privacy Policy. We encourage you to review our Privacy Policy carefully at pizzana-pizzas.click.

18. Electronic Communications

By using our Site or providing your email address, you consent to receive electronic communications from Pizzana, including order confirmations, receipts, account notifications, and where you have opted in, promotional and marketing communications. You agree that all agreements, notices, disclosures, and other communications that Pizzana provides to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us at [email protected]. Please note that opting out of marketing communications does not opt you out of transactional communications related to your account or orders.

19. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law or regulation, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remaining provisions shall continue in full force and effect as if the invalid or unenforceable provision had never been included.

The failure of Pizzana to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if made in writing and signed by an authorized representative of Pizzana.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements, policies, or guidelines referenced herein, constitute the entire agreement between you and Pizzana with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No oral statement, advertisement, or other representation made by any employee or representative of Pizzana shall modify or supplement these Terms unless expressly incorporated into a written agreement signed by an authorized representative of Pizzana.

21. Force Majeure

Pizzana shall not be liable for any failure or delay in performance of its obligations under these Terms arising out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics or epidemics, government orders or regulations, labor disputes, power outages, internet failures, civil unrest, terrorism, or any other event that renders performance impractical or impossible. In the event of a force majeure event, Pizzana will use commercially reasonable efforts to resume performance as soon as practicable.

22. Children's Use

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are under 13, please do not use the Site or provide any personal information. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take steps to delete such information in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

If you believe that a child under 13 has provided personal information to us, please contact us immediately at [email protected].

23. Contact Information

If you have any questions, concerns, or inquiries about these Terms of Service, your rights, or our services, please do not hesitate to contact us using the information below:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to active orders, please reach out via email and include your order number in the subject line.